The Decision Intelligence suite

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Intelligoo is a modular Decision Intelligence suite that transforms multichannel conversations into data, insights and actions that improve business performance. It combines real-time conversation intelligence, AI-powered exploration and agentic modules to understand what is happening, identify what needs to change and prescribe the actions that drive measurable results.

The Decision Intelligence flow

Intelligoo turns customer interactions into a continuous Decision Intelligence flow: structure the data, explore the evidence and activate the right actions.

Make every conversation decision-ready

Intelligoo brings your multichannel conversations into a consistent, always-current data foundation. Analyze performance, volumes and quality across channels, uncover patterns at scale and compare results through exclusive cross-client benchmarks. Connect once and start generating insights in less than a working day.
Ask the questions that matter and explore the answers your way

Use analyzed conversations as intelligence you can explore directly. Ask questions in plain language, generate dynamic dashboards and explore customer behavior, operational performance and emerging patterns from different business perspectives. Connect the same intelligence to Claude, Codex or your existing AI stack without rebuilding the underlying analysis.
From insight to prescribed action

Activate the agentic modules that matter to your business. Intelligoo identifies root causes, prioritizes opportunities and prescribes actions designed to improve specific outcomes, from Customer Satisfaction and Resolutivity to Sales Effectiveness and Knowledge Management.

Measurable impact across the customer operation

Net Promoter Score growth
30%
First contact resolution
10+
Increase in conversion rate
30%
Training cost reduction
20%

Turn your most critical customer questions into action

Every customer operation has fundamental questions. Intelligoo turns real conversations into the intelligence needed to answer them — and act on what matters most.

KNOWLEDGE MANAGEMENT & TRAINING

Identify gaps between what customers ask and what agents and knowledge bases are ready to answer. Questions Intelligoo helps answer:

Are the contents consistent with customer requests?
Are agents really ready to answer real customers?
Which topics do our contents not cover at all?

Turn these insights into better training, stronger content and targeted practice.

CUSTOMER SATISFACTION

Understand what really shapes customer satisfaction beyond survey scores. Questions Intelligoo helps answer:

What really drives satisfaction, beyond what the survey says
Do we know why a customer is dissatisfied?
Which promises do we make that we cannot keep?

Analyze up to 100% of conversations to identify what distinguishes the best interactions from the worst and turn those insights into targeted actions.

RESOLUTIVITY

Identify what drives repeat contacts and where resolution breaks down. Questions Intelligoo helps answer:

What really drives recontact?
Which promises do we make and then miss?
Who is accountable for the next step?

Turn these insights into actions that improve first-contact resolution, reduce avoidable contacts and lower cost-to-serve.

SALES EFFECTIVENESS

Understand customer needs, objections and the behaviors that drive better sales conversations. Questions Intelligoo helps answer:

Do we really explore customer needs?
Do we really know customer objections?
What do the best agents do differently?

Turn these insights into a sharper commercial approach: the right argument, for the right customer, at the right moment.

Intelligoo. Beyond conversations for greater value.

Intelligoo is modular by design, powerful by composition

Build tailored analyses by combining flexible, customisable modules-turning single insights into a centralised customer view.

1. Select the modules from the shelf, customizing them or composing personal ones. 2. Combine the selected modules creating a flow analysis. 3. Integrate the flow analysis creating a centralized customer view.